Downtown Sports Ltd – Terms and Conditions

Company Name: Downtown Sports Ltd
Company Number: 17035720
Registered in: England and Wales
Contact Email: Info@downtown-sports.co.uk

These Terms and Conditions govern the sale of goods by Downtown Sports Ltd ("we", "us", "our") to customers ("you", "your"). By purchasing from us, you agree to the following terms.

General Terms and Conditions

All orders placed with Downtown Sports Ltd are subject to availability and acceptance. We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, suspected fraud, or stock shortages. All product descriptions, images, and specifications are provided as accurately as possible; however, minor variations may occur. Prices are displayed in GBP (£) and include VAT where applicable unless otherwise stated. Payment must be received in full before goods are dispatched. Ownership of goods passes to the customer once payment has been received and the goods have been delivered. Risk in the goods passes to the customer upon delivery.

Delivery Policy

Most goods are dispatched on the same working day if ordered before the stated cut-off time. Pre-order items are dispatched once stock becomes available. Delivery times are estimates only and are not guaranteed unless expressly agreed in writing. We are not responsible for delivery delays caused by circumstances outside our control, including courier delays, weather conditions, or industrial action. Customers must ensure that delivery address details are accurate at the time of ordering. If delivery fails due to incorrect address information provided by the customer, additional delivery charges may apply. We reserve the right to use a courier of our choice to deliver goods. Delivery charges will be displayed at checkout where applicable.

Returns and Refunds Policy

This policy is in accordance with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Right to Cancel (Change of Mind)

If you do not like a product, you may return it within 14 days of purchase. The product must be: Unused In its original condition In its original packaging Suitable for resale Customers are responsible for return postage costs unless the item is faulty. Refunds will be processed after the returned goods have been received and inspected. Refunds will be issued using the original payment method where possible.

Non-Returnable Items

Custom or personalised items cannot be returned unless they are faulty or not as described. Items that have been used, damaged by the customer, or are not in re-sellable condition may not be eligible for a refund.

Faulty or Damaged Goods

If goods arrive damaged, you must notify us as soon as reasonably possible. Damaged goods will be investigated by the courier. Following investigation, we may offer: A full replacement, or A partial replacement, or A refund where appropriate We may request photographs or additional information to support a claim. Customers must retain the original packaging until the investigation is completed.

Returns Procedure

All returns must be authorised before being sent back. To request a return, customers must contact:

Email:Info@downtown-sports.co.uk

Customers should include:

Order number

Description of the issue

Photographic evidence if the item is damaged or faulty

Refund Processing

Refunds will be processed within 14 days of receiving the returned goods or confirmation of cancellation.We reserve the right to reduce the refund amount if the value of the goods has been diminished due to handling beyond what is necessary to inspect them.Delivery charges are non-refundable unless the goods are faulty or incorrect.

Liability

Nothing in these terms limits or excludes liability for: Death or personal injury caused by negligence Fraud or fraudulent misrepresentation of our goods Any rights you have under UK consumer law Our liability is limited to the value of the goods purchased.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Privacy Policy

Downtown Sports Ltd
Company Number: 17035720
Registered in England and Wales
Email: Info@downtown-sports.co.uk

Effective Date: 22nd Feb 2026

Downtown Sports Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

Name
Billing address
Delivery address
Email address
Telephone number
Payment information (processed securely via payment providers)
Order history and purchase details
IP address
Device and browser information
Website usage data

We only collect information necessary to provide our products and services.

2. How We Collect Your Data

We collect data when you:

Place an order
Create an account
Contact us by email or phone
Subscribe to marketing communications
Browse or use our website
Participate in promotions or competitions

We may also collect data automatically through cookies and analytics tools.

3. How We Use Your Data

We use your personal data to:

Process and deliver orders
Provide customer service and support
Communicate order updates
Handle returns and refunds
Prevent fraud and maintain security
Improve our products and services
Comply with legal obligations
Send marketing communications (only where you have consented)

We will only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK data protection law, we rely on the following legal bases:

Contract — to fulfil your orders
Legal obligation — to comply with tax and regulatory requirements
Legitimate interests — to operate and improve our business
Consent — for marketing communications

5. Sharing Your Data

We may share your data with trusted third parties only where necessary, including:

Payment processors
Delivery couriers
IT and website service providers
Accountants and professional advisers
Law enforcement or regulatory authorities where required by law

We do not sell or rent your personal data to third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

Secure servers and encryption
Restricted access to personal data
Regular system monitoring
Secure payment processing

However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal data only for as long as necessary, including:

Order and financial records: 6 years (to comply with UK tax and accounting laws)
Customer service communications: As reasonably required
Marketing data: Until consent is withdrawn

After this period, data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict processing of your data
Object to processing
Request transfer of your data (data portability)
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies

Our website may use cookies to:

Enable website functionality
Improve user experience
Analyse website traffic
Remember user preferences

You can control or disable cookies through your browser settings.

A separate Cookie Policy may be provided where required.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our products and services are not directed at children under the age of 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Downtown Sports Ltd
Email: Info@downtown-sports.co.uk

End of Privacy Policy

Website Terms of Use

Downtown Sports Ltd
Company Number: 17035720
Registered in England and Wales
Email: Info@downtown-sports.co.uk

Effective Date: 22nd Feb 2026

These Website Terms of Use govern your access to and use of the Downtown Sports Ltd website ("the Site"). By using the Site, you agree to be bound by these terms. If you do not agree, you should not use the Site.

1. Use of the Website

The Site is provided for lawful use only.
You agree not to use the Site in any way that may:
- Violate applicable UK laws or regulations
- Be fraudulent, abusive, or harmful
- Interfere with the operation or security of the Site
- Attempt to gain unauthorised access to systems or data
We reserve the right to suspend or restrict access to the Site at our discretion.

2. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details.
You are responsible for all activity carried out under your account.
We reserve the right to suspend or terminate accounts suspected of misuse or fraud.

3. Product Information

We aim to ensure all product descriptions, pricing, and availability information is accurate.
We do not guarantee that all information on the Site is error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
Product images are for illustrative purposes only and may differ slightly from the actual item.

4. Orders and Contract Formation

All orders placed through the Site are subject to acceptance and availability.
A contract is formed only when we confirm acceptance of your order.
We reserve the right to refuse or cancel any order at our discretion, including but not limited to:
- Pricing errors
- Suspected fraudulent activity
- Stock unavailability

5. Intellectual Property

All content on the Site, including text, images, graphics, logos, and design, is the property of Downtown Sports Ltd or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written permission.
You may view, download, and print content for personal, non-commercial use only.

6. User Content

If you submit reviews, feedback, or other content:
- You grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content.
- You confirm that your content does not infringe any third-party rights.
We reserve the right to remove content that is inappropriate, unlawful, or misleading.

7. Third-Party Links

The Site may contain links to third-party websites.
We are not responsible for the content, accuracy, or practices of external websites.
Accessing third-party sites is done at your own risk.

8. Website Availability

We do not guarantee that the Site will always be available, uninterrupted, or error-free.
We may suspend or modify the Site for maintenance, updates, or operational reasons without notice.

9. Limitation of Liability

Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any rights you are entitled to under UK consumer law
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not liable for loss of data, profits, or business interruption
- Our total liability shall not exceed the value of any goods purchased from us

10. Privacy and Cookies

Your use of the Site is also governed by our Privacy Policy.
We use cookies in accordance with our Cookie Policy (where applicable).

11. Changes to These Terms

We may update these Terms of Use at any time.
Changes will take effect once published on the Site.
Continued use of the Site constitutes acceptance of the updated terms.

12. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms of Use, please contact: